FAQ

Customer Service

• Why does my key look different?
• Why haven't my keys arrived?
• How do I save my key and prevent future lockouts?
• Why can't you copy my key?
• I had a bad experience with a KeyMe locksmith. What can I do?

Locksmith Services

• What are your hours of operation?
• What to do when an area is not covered by an in-network locksmith?
• What are the geographic areas you service?
• What kind of locksmith services does KeyMe provide?
• How does locksmith booking work?
• Do I need proof that I own or rent my home or vehicle for a lockout?

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KeyMe Kiosks

• What types of keys are available to cut at the KeyMe kiosk?
• Can I cut design keys at the KeyMe kiosk?
• Is KeyMe able to copy specialty or high-security keys?
• Does the KeyMe kiosk copy RFID fobs?
• How can I get a kiosk in my store?

Security

• Can you copy "Do Not Duplicate" keys?
• How does KeyMe protect customers' personal data?